Available Corporate Positions

All qualified applicants for any position should submit resumes one of the following ways:

E-mail: h.resources@vicorpinc.com
Fax: (303) 672-2664
Mail:
VICORP Restaurants, Inc.
400 W. 48th Ave.
Denver, CO 80216
Attn: Human Resources Department

Restaurant Management

If you are interested in a Village Inn or Bakers Square restaurant management position, please e-mail your resume to h.resources@vicorpinc.com.

 

Updated May 8, 2008

Marketing Manager

Nature and Scope Of Position 

Assists in the development and execution of brand sales strategy consistent with all aspects of the business, including new product development, financial management, marketing planning and tactical execution of plans. Support the Village Inn and Bakers Square marketing efforts to improve the company’s market position and promote overall business growth by managing certain marketing efforts and activities as described below. 

Primary Responsibilities

• Recommend and develop new Village Inn and Bakers Square marketing promotions to build product brand awareness, drive entrée counts and increase sales; implement plans when approved. 
• Driving brand value by utilizing basic Consumer Insight principles.
• Contributing to the development of consistent Brand plans to build Brand Equity as a means of attaining volume goals and long-term profit growth.
• Update and communicate Village Inn’s marketing calendar and other related information to agencies, internal departments, Regional VPs, District and Regional Managers.
• Management of corporate Village Inn and Bakers Square menu reprints, gift card programs, e-club message development.
• Perform all duties and special marketing projects as needed

Supervisory Responsibilities 

• Directly supervises employees in Culinary.
• Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems in accordance with VICORP’s human resources policies and organization philosophy.

Primary Contacts

 Marketing Director, Marketing Coordinator,  VP Marketing, Regional VP’s, Regional Operators, Restaurant Managers,  agencies, vendors, and headquarters personnel.

Certifications and Licenses Required

Valid Driver’s license

Skills and Knowledge

To perform the job successfully, an individual should demonstrate the following competencies with the ability to:

• Work independently with limited supervision, performing projects and assignments with self-direction; operate with substantial latitude for unreviewed action or decision; reviews progress with management on non-routine assignments or problems.
• Work with continual attention to detail in the composing and  production of marketing materials ensuring finished product is accurate and completed within scheduled timelines; establish priorities and meet deadlines; work in a fast-paced environment with demonstrated ability to juggle multiple competing assignments and demands; perform multiple tasks, work with constant interruptions and under sensitive time lines.
• Possess and apply an extensive knowledge of marketing principles, practices, and procedures within written and verbal communication.
• Demonstrate thorough knowledge of brand; demonstrate desire and ability to implement programs specific to brand growth.
• Demonstrate excellent verbal and written communication skills; effectively communicate with and present information to team members, management and outside vendors; possess strong interpersonal skills with the ability to resolve conflicting interests with the goal of obtaining cooperation in a team environment; exhibit strong customer service orientation.
• Demonstrate the use of good and independent judgment in problem solving; define problems, collects data, establish facts, and draw valid conclusions; possess problem solving and analysis skills and utilize problem resolution at managerial level.
• Intermediate skill level in Microsoft Office Products with specialties in word processing, spreadsheet and database knowledge. Strong working knowledge of Internet is preferred. SAP experience preferred.

Education & experience:

• Bachelor degree in Marketing/Advertising or equivalent work experience in related field is required.
• Minimum five years of Marketing/Advertising experience required; preferably experience in the “Business to Consumer” market industry. With minimum of two years supervisory experience.
• Experience working successfully in a flexible, changing, fast-paced, multi-tasking and deadline driven environment is required.
• Financial analysis experience within restaurant atmosphere is helpful.

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Customer Service & Marketing Coordinator

Purpose

Provide customer service support at the corporate office for store issues that are raised to this level and coordinate the company’s response with the Regional Vice Presidents, District Managers, Regional Managers and Restaurant Managers. Support Marketing department with various projects such as competitive analysis, budget updates and communications.

Primary Responsibilities

• Ensure customers receive prompt, efficient and courteous service when contacting the corporate office with complaints, concerns and questions.
• Act as a liaison between customers and restaurants; research and resolve customer disputes and problems.
• Maintain appropriate documentation to monitor and track customer concerns received through email, letters, and phone calls; forward documentation to Regional Managers or appropriate department for follow up as needed.
• Assist Regional Managers with various projects as requested, such as holiday hour signs, Mothers Day flowers, etc.
• Responsible for coding invoices and updating budget in timely manner.
• Provide competitive analysis to Marketing Director.
• Regularly communicate with restaurant managers and employees.
• Responsible for maintenance and updates to brand websites.

Primary Contacts

Brand Marketing Director, Customers, all field operators, corporate personnel and Marketing department personnel

Skills and Knowledge

To perform the job successfully, an individual should demonstrate the following competencies with the ability to:

• Exhibit strong customer service orientation; use problem solving skills to maintain internal and external customer relations.
• Exhibit excellent verbal and written communications skills. Possess strong interpersonal skills with the ability to resolve conflicting interests with the goal of obtaining cooperation.
• Possess and demonstrate confidentiality on subjects of a sensitive nature.
• Demonstrate an advanced skill level in Microsoft Excel and Access; knowledge of SQL a plus. Demonstrate an intermediate skill level of all other Microsoft Office Professional products.
• Work under minimum supervision, performing projects and assignments with self-direction; review progress with management as needed; demonstrate good decision making skills.
• Perform detailed work in a proficient manner meeting deadlines; handle constant interruptions; work well under pressure demonstrating ability to multi-task.
• Apply fundamental math skills.

Education & Experience

• High school education or GED equivalent.
• Minimum of three years customer service experience in a decision making role required. Some accounting experience a plus.

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Regional Field Marketing Specialist (Florida and Nebraska)

Purpose

Create, implement, analyze and manage marketing plans and programs for the assigned local market with the objective of increasing brand awareness, sales and restaurant profitability.

Primary Responsibilities

• Work with and support the Senior Field Marketing Specialist and the local restaurant management teams to evaluate restaurant trade area performance.
• Design and/or implement local, community and regional marketing programs to build sales and increase guest visits.
• Build strong relationships with restaurant management and staff to ensure success of marketing efforts; ensure marketing programs and tools are utilized to the fullest in each of the local restaurants; communicate details of local store marketing plans and activities to the area restaurants and management teams; work with restaurant staff to reinforce understanding of marketing programs.
• Primary contact for the restaurants’ local store marketing requests in the specific area of responsibility.
• Contact local organizations and businesses in the community to create brand interest and awareness; develop business relationships with the intent to create avenues for marketing efforts.
• Assist the Senior Field Marketing Specialist with the analysis and evaluation of marketing activity results for all marketing programs, whether corporate or regional programs.
• Coordinate special events and promotions to increase brand awareness to include implementing marketing plans and activities for all grand openings and remodels in the assigned regions.
• Perform other duties and projects as assigned.

Primary Contacts

Marketing team, restaurant operators, local businesses and organizations, agencies, vendors, and headquarters personnel.

Skills and Experience

To perform the job successfully, an individual should demonstrate the following competencies with the ability to:

• Work independently with direction but limited supervision, performing projects and assignments with self-direction; reviews progress routinely with management.
• Demonstrate strong customer orientation.
• Establish priorities and meet deadlines; work in a fast-paced environment with demonstrated ability to juggle multiple competing assignments and demands; perform multiple tasks, work with constant interruptions and under sensitive time lines.
• Demonstrate thorough knowledge of brand; demonstrate desire and ability to carry out and implement marketing programs and activities specific to brand growth.
• Demonstrate excellent verbal and written communication skills; effectively communicate with and present information to external customers, team members, management and outside vendors; possess strong interpersonal skills with the ability to resolve conflicting interests with the goal of obtaining cooperation in a team environment; exhibit strong customer service orientation.
• Demonstrate the use of good and independent judgment in problem solving; define problems, collect data, establish facts, and draw valid conclusions.

A valid driver’s license is required.  Up to 50% travel may be required.

Education and Experience

• Bachelor’s degree in Marketing/Advertising is preferred. Two years marketing experience may be substituted.
• Three to five years of marketing experience is required; experience in a restaurant or retail environment is a plus.
• English fluency is essential; multi-lingual ability is a plus.
• Intermediate skill level in Microsoft Office Products with specialties in word processing, spreadsheet and database knowledge. Strong working knowledge of the Internet is preferred.

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Database Administrator

Purpose

To ensure the databases and data warehouse environments continue to support the various computer system infrastructures used by the Company.

Primary Responsibilities

• Responsible to design, develop, implement, support and maintain the relational database systems for the corporate and restaurant environments. 
• Responsible to design, develop, implement, support and maintain the corporate data warehouse environment.  Implement business rules via stored procedures, Data transformation Services (DTS) jobs, or other technologies for the data warehouse; verify the accuracy of data within the data warehouse environment.
• Develop policies and procedures to ensure database integrity. Ensure the maintenance and administration of these policies and procedures.
• Conduct analysis in support of database systems, gaining understanding of reporting requirements; document and present results of analysis; create and refine data models.
• Assist and support systems operations and software engineers by designing, developing and implementing their database needs; coordinate interactions with key functional users and business managers. Identify and help resolve issues, working with IT and business staff as appropriate.
• Provide technical options for the design and development of database system components, including active participation in resolution of technical issues, input and guidance over architectural/design processes and hands-on involvement with design/development tasks. Analyze production programs to isolate problems or to determine more efficient methods.
• Develop work plans/schedules and resource requirements; coordinate and complete projects, reporting status to management;  monitor progress and actual resource usage against plans; provide guidance for team members and quality control over team work products; support and contribute to the ongoing enhancement of database systems development methodologies and processes.
• Install and test vendor-supplied database management systems and related software products; coordinate and maintain functional enhancements and fixes with third party software vendors.
• Develop and maintain documentation for programs, process flows, specifications, requirements and production turnover.
• Provide on call technical support to Help Center for trouble shooting and solving production related problems 24 hours a day, 7 days a week.
• Deals directly with vendors to evaluate and obtain relational database tools and technical support; develop creative, non-routine solutions to IT customer related to physical database designs, costs, technological direction, and customer requirements.  Make recommendations on hardware, software and service procurement within authorized budgets and administrative spending levels.
• Keep abreast of current technology by reviewing current periodicals and journals that are applicable to database administration skills; maintain current knowledge of standard languages and coding methods.
• Manage user accounts and access to SAP, Microsoft Analysis Services (MAS), SQL (Sequel)  Server and Oracle database systems to provide a controlled access environment.
• Perform other duties and projects as assigned.

Primary Contacts

All divisions and departments within VICORP Restaurants, Inc., including restaurant management/ employees, systems consultants, minimum exposure to government agencies, and outside vendors.

Certifications and Licenses Required

Valid Driver’s license

Skills and Knowledge

To perform the job successfully, an individual should demonstrate the following competencies with the ability to:

• Work under minimal supervision, conferring with department director on unusual matters; a certain degree of latitude is required.
•    Exercise good judgment, demonstrate sound decision-making skills, and maintain confidentiality; work independently and resolve practical problems; define, effectively solve and deal with a variety of changing situations.
• Think ahead and plan over a one to two year time span on data base design and scale ability; organize and manage multiple priorities with the ability to meet date sensitive time lines.
• Possess and demonstrate good verbal and written communication skills as well as electronic presentations. 
• Demonstrate and maintain a professional and positive customer service orientation. 

• Demonstrate effective interpersonal skills; resolve conflicting interests with the goal of obtaining cooperation; work well within a team environment; contribute effectively to team-based research and development in the context of teaching and learning.

• Evaluate and recommend database solutions that support the entire VICORP and VICOM information technology needs.
• Demonstrate a thorough understanding of system architecture, application development and network management; demonstrate a thorough understanding of the systems development life cycle process.
• Demonstrate the following levels of proficiency in computer database and math systems: advanced skill level with Windows NT, Windows 2000/2003 Server, 2000/2005 SQL Server, general working knowledge of Open Database Connectivity (ODBC) and data warehouses, data processing, basic business accounting and math. 

Education and Experience

• Bachelor’s degree in Computer Science, Business Data Processing, or Information Science or equivalent professional experience is required.  Master’s Degree in related field with emphasis in Database Administration preferred.
• One to two years of data base analyst experience with relational databases, i.e., Oracle, Sybase, or SQL server is required.

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Financial Analyst

Purpose

To provide VICORP management with information and analyses, both operational and strategic, and to assist and support Restaurant Operations and Corporate management with achieving its business objectives.

Primary Responsibilities

• Perform operational performance analysis and reporting, including Company Management reports, operational trend analysis, cost/margin studies, other financial analysis and the generation of summary and exception reports.
• Participate in the annual planning process and periodic re-forecasting processes.
• Responsible to maintain, coordinate and roll-up the weekly profit and loss flash reports submitted electronically by Regional Managers.
• Support the Marketing Department with analysis on financials, business, return on investment and product mix break even and results reports.
• Provides on-going efforts to maximize the effectiveness and efficiency of the Financial Services department, and helps to identify and develop written work flow and systems processes.
• Perform special projects, ad-hoc analysis, and provide back up to other financial analysts as requested.

Primary Contacts

Sr. Management, Divisional VP’s, Directors, all other members of the VICORP team including corporate staff, restaurant management, Accounts Payable, Finance, Restaurant Accounting, and Payroll.

Skills And Knowledge

To perform the job successfully, an individual should demonstrate the following competencies with the ability to:

• Work under general supervision, performing assigned tasks with self-direction; reviews progress with management only as needed; a certain degree of latitude is required;  
• Collect, evaluate, analyze, and organize financial data relating to financial statistics into a logical, useful format; present information effectively to all levels of management.
• Handle and maintain information in a confidential manner.
• Understand and apply mathematical calculations and complex technical concepts.
• Demonstrate good verbal and written communication skills; maintain a professional and positive customer service orientation; continually demonstrate professional presentation skills.
• Possess and demonstrate advanced skill levels of proficiency in excel spreadsheets and financial analysis software programs, as well as in other Microsoft Office Professional products.

Education And Experience

• Requires a Bachelor’s Degree in Business Management or Finance.
• Minimum five and preferably eight years of work experience in accounting and financial analysis with experience in the development of complex financial models and visual basic macros. Work experience within multi unit retail industry is preferred.
• Advanced level of computer skills and proficiencies are required in the following areas:
• Microsoft Excel using Pivot Tables, regression, macros and add-on statistical tools
• Microsoft Access creating complex queries and reports or other data mining tools
• Financial analysis software programs

Knowledge of SQL databases, Visual Basic programming and SAP R/3 experience is helpful.

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